Complete legal agreement governing your use of madu36 gaming services
Last Updated: January 15, 2026These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you", "your") and madu36 ("we", "us", "our", "Platform", "Company") governing your access to and use of the madu36 website at https://madu36.cam and all associated gaming services, including but not limited to casino games, sports betting, live dealer experiences, and financial transactions.
By creating an account on madu36, accessing the Platform, depositing funds, placing wagers, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Platform and contact our customer support to close your account.
madu36 reserves the right to modify, amend, or update these Terms at any time without prior notice. The "Last Updated" date at the top of this document indicates the most recent revision. Continued use of the Platform following any changes constitutes your acceptance of the modified Terms. It is your responsibility to review these Terms periodically to stay informed of updates.
Important Notice: Online gambling carries inherent financial risk. You should only wager money you can afford to lose. madu36 promotes responsible gaming and provides tools to help manage your gambling activity. Users must be at least 21 years of age and residents of Indonesia to participate.
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
The personal gaming account registered in your name on the madu36 Platform, accessible via unique username and password credentials, through which you may deposit funds, place wagers, receive winnings, and manage your gaming activity.
The total amount of Indonesian Rupiah (IDR) credited to your Account at any given time, including deposited funds, bonus credits, and accumulated winnings, minus any withdrawals, wagers, and deductions.
Promotional credits, free bets, free spins, cashback, or other incentives provided by madu36 subject to specific wagering requirements, time restrictions, and terms outlined in the applicable promotional offer.
The transfer of funds from your personal bank account, e-wallet, or other approved payment method into your madu36 Account Balance for the purpose of placing wagers on the Platform.
The transfer of funds from your madu36 Account Balance to your registered bank account or e-wallet, subject to identity verification (KYC), minimum/maximum limits, and processing times as specified herein.
Any bet, stake, or gameplay action that deducts funds from your Account Balance in exchange for the opportunity to win prizes, including but not limited to slot spins, live casino bets, sports betting wagers on football (bandar bola), togel (lottery) plays, and sabung ayam (cockfighting) stream bets.
The identity verification process requiring you to submit government-issued identification (Indonesian KTP), proof of residence, and a recent selfie photograph to comply with anti-money laundering (AML) regulations and ensure account security.
You must be at least 21 years of age to register an account and use madu36 services. By creating an account, you represent and warrant that you meet this minimum age requirement. madu36 reserves the right to request proof of age at any time and will immediately suspend or terminate accounts found to belong to underage users. Any funds in accounts belonging to users under 21 years of age will be forfeited.
Our services are intended exclusively for residents of Indonesia. You must be physically located within Indonesian territory when accessing the Platform and placing wagers. Use of VPNs, proxies, or other location-masking technologies to circumvent geographic restrictions is strictly prohibited and grounds for immediate account termination with forfeiture of balance.
You must have the legal capacity to enter into binding contracts under Indonesian law. You may not use madu36 services if you are subject to any legal disability, restriction, or prohibition that would prevent you from entering into this Agreement. You represent that you are not acting on behalf of any third party and that all information provided is your own.
The following individuals are prohibited from using madu36:
Each User is permitted only one (1) Account on madu36. Creating multiple accounts ("multi-accounting") is strictly prohibited and will result in closure of all accounts and forfeiture of all balances. madu36 employs sophisticated detection systems to identify duplicate accounts based on personal information, payment methods, device fingerprints, IP addresses, and behavioral patterns.
To create an account on madu36, you must provide accurate, complete, and current information including your full legal name (as appears on your Indonesian KTP), date of birth, email address, phone number, and residential address. All information must match your identity documents exactly. Providing false, misleading, or inaccurate information is grounds for immediate account closure and may constitute fraud.
Before processing your first withdrawal, madu36 requires completion of KYC verification. You must upload a clear, legible photo of your Indonesian national identity card (KTP) and a recent selfie holding the same ID. KYC verification typically completes within 1-4 hours during business hours (WIB 08:00-22:00). Failure to complete KYC within 30 days of account creation may result in account suspension until verification is completed.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. You agree to immediately notify madu36 customer support if you suspect unauthorized access to your account. madu36 is not liable for any losses resulting from unauthorized account access due to your failure to maintain credential security.
You may request account closure at any time by contacting customer support. Account closure is typically processed within 24-48 hours. Before closure, you must withdraw your entire balance. madu36 reserves the right to refuse account closure if you have pending wagers, active bonuses with unfulfilled requirements, or unresolved disputes. Closed accounts cannot be reopened; you would need to register a new account subject to our single-account rule.
madu36 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata bank transfers; and OVO, DANA, GoPay, ShopeePay, LinkAja e-wallets. All transactions are processed in Indonesian Rupiah (IDR). The payment method registered to your account must be in your own name; third-party payments are not permitted.
Minimum deposit: Rp 50,000. Maximum deposit per transaction varies by payment method, typically Rp 50,000,000. Deposits via bank transfer and e-wallets are processed instantly and credited to your Account Balance immediately. If a deposit does not appear within 15 minutes, contact customer support with your transaction reference number.
Minimum withdrawal: Rp 100,000. Maximum withdrawal: Rp 50,000,000 per transaction, Rp 500,000,000 per month. Your first withdrawal requires completed KYC verification. Withdrawals must be made to a bank account or e-wallet registered in your own name. Withdrawals to third-party accounts are prohibited as an anti-money laundering measure.
Withdrawal requests are processed within 5-15 minutes during business hours (WIB 09:00-21:00, Monday-Sunday). Requests submitted outside business hours are queued and processed at the start of the next business period. First-time withdrawals may take up to 24 hours for additional security verification. madu36 reserves the right to request additional documentation for large withdrawals exceeding Rp 20,000,000.
madu36 does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, which are beyond madu36's control and your responsibility. Currency conversion charges may apply if your payment provider operates in a different currency than IDR.
madu36 maintains strict AML policies. You must wager deposited funds at least once (1x rollover requirement) before withdrawing. Deposits and immediate withdrawals without gameplay activity will be flagged as potential money laundering. madu36 reserves the right to report suspicious financial activity to relevant Indonesian authorities and freeze accounts pending investigation.
Bonuses and promotional offers are available to eligible madu36 users as determined by the Company. Bonus eligibility may be restricted based on account status, deposit history, geographic location, game selection, or other criteria specified in the promotional terms. madu36 reserves the right to exclude users from bonuses at our sole discretion.
All bonuses are subject to wagering requirements (also called "rollover" or "playthrough") before bonus funds and associated winnings can be withdrawn. Wagering requirements typically range from 10x to 40x the bonus amount, depending on the promotion. For example, a Rp 1,000,000 bonus with 20x wagering requires Rp 20,000,000 in total wagers before withdrawal. Only real-money wagers contribute to wagering; bonus money wagers may contribute at reduced rates.
Different game types contribute differently toward bonus wagering requirements: Slots typically contribute 100%; Live Casino games (baccarat, blackjack, roulette) contribute 10-20%; Sports betting contributions vary by odds (typically 50-100%). Specific contribution rates are detailed in each promotion's terms. Strategic betting patterns designed to exploit bonuses (e.g., betting both sides of a sports match) are prohibited and grounds for bonus forfeiture.
Bonuses and associated wagering requirements expire after a specified time period, typically 7-30 days from the date of credit. Unused bonuses and unfulfilled wagering requirements are forfeited upon expiration. Requesting a withdrawal before completing wagering requirements will result in forfeiture of the bonus and any winnings derived from bonus play.
madu36 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim duplicate bonuses, collusion with other players, exploiting game errors or bugs to fulfill wagering, using betting strategies specifically designed to convert bonuses with minimal risk (e.g., low-variance roulette systems), or any pattern of play deemed abusive. Bonus abuse results in immediate account closure and forfeiture of all balances.
All users must play fairly and ethically. Prohibited activities include: using bots, scripts, or automated software; exploiting game errors, bugs, or glitches; colluding with other players to gain unfair advantage; hacking, reverse-engineering, or tampering with game software; insider betting (for sports betting, wagering based on non-public information); and any form of cheating or fraudulent gameplay.
All games on madu36 use certified Random Number Generators (RNG) to ensure fair, unpredictable outcomes. Slot games, table games, and crash games operate on provably fair algorithms audited by independent testing laboratories. Live casino games are streamed in real-time from professional studios with human dealers, eliminating RNG from gameplay. Sports betting odds reflect market conditions and are adjusted dynamically.
madu36 reserves the right to refuse or limit any wager at our discretion. Bets are confirmed only when you receive an on-screen confirmation and the wager amount is deducted from your balance. In the event of technical errors, game malfunctions, incorrect odds display, or system failures, madu36 reserves the right to void affected wagers and refund stakes. For sports betting, if a match is postponed, cancelled, or abandoned, bets are typically voided unless otherwise stated in sports-specific rules.
Certain games and promotions may have maximum win limits. For example, free spins promotions commonly cap winnings at Rp 5,000,000-Rp 10,000,000. Maximum win limits are disclosed in game rules and promotional terms. Progressive jackpot slots have no maximum win limit; jackpot amounts are awarded in full regardless of wager size.
While madu36 strives to provide 24/7 uninterrupted service, we do not guarantee continuous, error-free Platform availability. Scheduled maintenance, technical issues, server outages, DDoS attacks, internet disruptions, or unforeseen circumstances may cause temporary service interruptions. madu36 is not liable for any losses, missed opportunities, or damages resulting from service unavailability.
Many games on madu36 are provided by third-party software developers and studios. madu36 is not responsible for game malfunctions, errors, bugs, or performance issues originating from third-party game software. In the event of a game error, affected wagers will be voided and stakes refunded.
Gambling involves inherent financial risk. You acknowledge that you may lose money and that madu36 is not responsible for gambling losses. Past performance, RTP percentages, and statistical probabilities do not guarantee future results. You should only wager money you can afford to lose and must manage your own gambling behavior responsibly.
To the maximum extent permitted by law, madu36's total liability to you for any claim arising from your use of the Platform shall not exceed the amount in your Account Balance at the time of the claim or Rp 10,000,000, whichever is less. madu36 shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.
You agree to indemnify, defend, and hold harmless madu36, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from: your violation of these Terms; your violation of any law or regulation; your infringement of third-party rights; or your use or misuse of the Platform.
madu36 is committed to promoting responsible gambling and providing tools to help users maintain control over their gaming activity. Users who feel gambling is becoming a problem are encouraged to use our responsible gaming tools or contact customer support for assistance.
For more information, visit our dedicated Responsible Gaming page.
If you have a complaint or dispute regarding your account, a game outcome, a transaction, or any aspect of madu36 services, you must contact our customer support team in writing via email at [email protected] within 7 days of the incident. Provide your username, detailed description of the issue, relevant transaction IDs, and any supporting documentation. We will investigate and respond within 5-10 business days.
These Terms and Conditions are governed by and construed in accordance with international online gaming regulations and industry best practices. Any disputes arising from these Terms or your use of madu36 shall be resolved through binding arbitration, with the arbitration conducted in English.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and madu36 regarding your use of the Platform and supersede all prior agreements, understandings, or representations.
madu36's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorized madu36 representative.
You may not assign, transfer, or delegate your rights or obligations under these Terms without madu36's prior written consent. madu36 may freely assign these Terms and your account to any successor entity in the event of a merger, acquisition, or sale of assets.
For questions regarding these Terms and Conditions, please contact:
Email: [email protected]
Live Chat: Available 24/7 on the Platform
WhatsApp: Available through your account dashboard
Acceptance: By continuing to use madu36 after these Terms become effective, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. Thank you for choosing madu36 as your trusted gaming platform.
Internationally licensed gaming platform with bank-grade 256-bit SSL encryption protecting every transaction and data transmission.
Certified RNG games, clear terms, honest wagering requirements, and transparent financial operations. No hidden clauses.
Industry-leading 5-15 minute withdrawal processing during business hours. Your winnings, your control.
Indonesian-speaking customer service via live chat, WhatsApp, and email with average response time under 2 minutes.
Comprehensive tools including self-exclusion, deposit limits, loss limits, and session timers to promote safe play.
Trusted by over 2 million Indonesian players since 2018. Join the madu36 community today.
Our customer support team is available 24/7 to answer any questions about these Terms & Conditions or any aspect of your madu36 experience.
View FAQ Responsible Gaming Return Home